Frequently Asked Questions

What is the dress code?

Business attire

What is the difference between the TECNZ Trade Event and TRENZ event?

TRENZ is an international Buyer/Seller event where you’ll have scheduled appointments with international Buyers that Tourism NZ/TIA invite to New Zealand to meet with NZ product suppliers. The majority of these companies will use a NZ based inbound operator or DMC to provide and handle all ground arrangements.

If there is one cost effective event to attend in 2026 to train NZ travel designers to learn about and establish commercial distribution partnerships for your visitor product under one roof this is the TECNZ event. 

Can I swap staff out on each day?

If you have a Seller primary delegate appointment stream at $3200 with one additional delegate at $500+GST.

Can I bring a pull up banner?

See space dressing options on the Sellers Information page

Will I have access to Wi-Fi during the event?

Yes, the venue will have complimentary Wi-Fi available

Will there be access to power at my table?

NO  - power stations will be available nearby.

Will we be supplied with a booth or reserve extra floor space?

What furniture will be included?

Each Seller appointment stream will be provided with a table and two chairs (one each side).

Who will book my accommodation?

As a Seller, you will need to make your own accommodation arrangements. See ‘Accommodation’ section for more information. 

What is include in my registration fee?

Please see Registration table on page 1 for more information on inclusions.

When do I have to pay?

Payment is due upon invoice on the 20th of the following month.

I have dietary requirements; will these be catered for during the event?

Yes, when you register your attendance, you will need to provide the details of your needs.

Will there be a free-flow session to meet with ITOs/DMCs we couldn’t get scheduled on the appointment stream?

Yes. This period will be 30mins before lunch, during lunch period and 30mins after lunch. If you find on your appointment schedule you have not been able to meet with someone, please contact them prior to the event to schedule an appointment time during the free-flow session. Pre-scheduled appointments start again at 2.30pm. All Free-flow attendees are then required to leave the trade arena.

What do we do during the free flow part of the event if we’ve registered for appointments?

If you have not been contacted by a buyer who was not able to meet with you during the pre-scheduled appointment time, this is an opportunity for you to schedule and additional appointment or have 30mins pre and post lunch to catch up on business or network. 

When can I access the venue?

Pack in for Sellers/Allied Members will be advised closer to the time in the exhibitor manual. Registrations will be open from 4.00pm - 6.00pm on Tuesday 21st April.

Registrations will open from 7.30am on Wednesday 22nd April with the Official Welcome starting at 8.30am. First appointments will start at 8.45am.

If you would like a bespoke floor space to promote your product or experiences, pack-in will be on Tuesday afternoon 2.00pm-5.00pm.

Stand Deliveries / Delivery Parking

Due to the venue being unattended no courier deliveries can be made prior to the date of the event.

Will the Wynard Quarter bridge be open for walking from Viaduct Basin restaurant area over to the Viaduct Events Centre?

Yes, the bridge reopened in December 2024.

Is there car parking at the Viaduct Events Centre?

There is no parking available at the Viaduct Events Centre. 

Can our entire team register?

Yes, invitations to register are open to all team members who plan, book and sell NZ travel to off shore retail and consumer clients

Will TECNZ cover Auckland based ITOs who have staff that live out of Auckland with travel and accommodation?

Yes.  Link to Buyer Registrations and inclusions. Team members based outside of Auckland are eligible to register as individual hosted buyers.

How do we book accommodation? 

When you register delegates, you need to reserve your accommodation as part of the registration process for those eligible.

Who will book my flights?

All buyers will be required to book their own travel. See ‘Travel’ link for more information on the process.

If our company has staff in Australia that we’d like to attend the Trade Event, will TECNZ cover the cost of airfare and accommodation?

Yes, TECNZ will cover the cost for three staff to fly to Auckland up to the value of NZD$900 per person and three nights accommodation.

Will TECNZ cover the cost for ITO staff based outside of Auckland with petrol and carparking costs?

No, TECNZ will cover three nights accommodation for ITO staff that have to travel to Auckland. 

If we have to cancel a ticket for a staff member before April 2026, can we rebook another staff member under the same conditions?

No. Fare conditions are based on the fare you purchase with the airline. If you need to cancel and rebook under a different name, we won’t reimburse again for another booking. 

Will I have access to Wi-Fi during the event?

Yes, the venue will have Wi-Fi available

Will there be a free-flow session to meet with suppliers we couldn’t get scheduled on the appointment stream?

Yes. Please refer to the Programme page

When can I access the venue? 

The venue will open at 7.45am on Wednesday 22nd April, the official welcome will begin at 8.30am. First appointments will start at 8.45am.

Is there car parking at the Viaduct Events Centre?

Not at the actual Viaduct Events Centre but nearby (paid).